Competition Committee deems mandatory 15–20 percent service fees in cafés and restaurants illegal

According to the Committee, recent complaints from consumers indicate that some cafés and restaurants have been charging extra service fees of 10–15 percent, and in some cases up to 20 percent, on top of the cost of dishes. Some establishments have also been requesting advance deposits.

The Competition Committee reminded businesses that, under Articles 4, 19 and 21 of Uzbekistan’s Law on the Protection of Consumer Rights:

• consumers have the right to receive accurate and complete information about goods and services, including information about the producer, seller or service provider, to make a free choice, and to demand quality;
• the service provider must deliver services within the time frame, scope and quality defined in relevant regulations or the contract;
• sellers or service providers may not pressure consumers into purchasing additional goods or using additional services for a fee, nor may they charge for services that were not provided.

Based on these legal provisions, the Committee warned food service businesses against coercing customers into using additional services. Establishments must, where appropriate, ensure that customers have the option of self-service and must clearly inform them in advance about menu prices, service arrangements, and all related conditions, including any fees charged for waitstaff service.