Since the beginning of 2023, the committee has received 137,700 consumer complaints, with housing and utilities and transport services accounting for nearly half of all grievances.
Trade and catering accounted for another 28.6%, or 39,400 complaints, while telecommunications, financial and social services generated 18.8%, or 25,900 complaints.
The number of consumer complaints has risen sharply in recent years. The committee received 20,600 complaints in 2023, followed by around 30,000 in 2024. In 2025, the figure jumped 78% to 53,670.
The pace of growth has eased somewhat this year, with 33,354 complaints submitted during the first seven months of 2026.
The committee reported positive outcomes in 86.7% of the 137,700 complaints it reviewed, amounting to around 116,100 cases. Of these, 73% were resolved fully in favor of consumers. In another 25% of cases, the committee provided legal guidance, while the remaining 2% were referred to the relevant authorities.
The regulator also took measures to protect consumer rights across more than 20 sectors, including housing and utilities, healthcare and pharmaceuticals, trade and services, telecommunications, insurance and financial services.
The committee said action was taken against businesses found to have violated consumer rights.
Healthcare complaints nearly double
Healthcare and pharmaceutical services have emerged as a growing source of consumer complaints.
In July, the committee said it had received more than 900 complaints concerning healthcare services and the sale of medicines – nearly twice the number recorded in the same month a year earlier.
Following reviews of the complaints, the committee secured recalculations totaling more than UZS 300 million.
