During the period since the beginning of 2026, the committee and its regional offices received 6,414 complaints concerning retail trade, e-commerce and catering services. Of these, 1,230, or 19.2%, related to e-commerce.
Most of the e-commerce complaints were resolved in favor of consumers. A total of 704 cases, or 57.2%, resulted in consumers having their rights fully restored. Another 453 complaints, or 36.8%, received relevant legal explanations, while 33 cases, or 2.7%, were referred to other competent authorities.
The largest share of complaints concerned major e-commerce platforms and installment payment services. Uzum Market accounted for 446 complaints, or 36.2% of the total, followed by Uzum Nasiya with 184 complaints (14.9%), Alif Shop with 92 (7.5%), the Ishonch retail chain with 69 (5.6%) and Yandex services with 63 (5.1%).
The committee said its analysis had identified several systemic problems in the e-commerce sector.
These include the identification of e-commerce participants and ensuring transparency of information, improving electronic contracts and installment payment systems, strengthening mechanisms for delivery and refunds, increasing the responsibility of online platforms, introducing digital mechanisms for resolving disputes before court proceedings, improving electronic document management, and raising legal awareness among consumers and businesses.
