Uzbekistan expands postal delivery services for key documents, including international passports

According to the updated procedure, if an applicant requests postal delivery, collection center staff will hand over the prepared passport to a postal service representative. The postal worker will then contact the applicant to arrange delivery to the address specified in the request. In Tashkent and regional centers, delivery is promised within one business day, while other cities and districts will receive the passport within two business days.

If an applicant is not available at the agreed delivery time, the passport can be collected from the local post office within ten business days. In cases where the applicant does not collect it in time, the postal service will return the passport to the collection center.

Applicants will cover postal fees set by the postal service, and these charges are non-refundable. Once the postal service receives the passport, it is responsible for its safety until delivery or return to the collection center.

For added security, international travel passports will only be handed to the applicants themselves. Individuals over 16 years old will verify their identity through fingerprint comparison or biometric identification (Face-ID), an additional step that builds on previous regulations allowing only fingerprint verification. For minors under 16, the application now includes a new clause, requiring parents or legal guardians to acknowledge the legal implications of ensuring the child’s safety and welfare abroad.

This system is part of a broader modernization effort in Uzbekistan’s migration services. In July of last year, the government approved an updated service delivery model for migration and citizenship. Starting October 1, 2023, both ID cards and international passports have been eligible for mail delivery, and by December 1, migration services are expected to provide in-person visits to citizens’ residences.

In addition, since January 2023, citizens can request driving licenses via mail, following registration on the government’s service portal, payment of applicable fees, and specifying the delivery address for receipt within two days.