Shavkat Mirziyoyev launches new program to cut bureaucracy and digitize public services

During the forum, President Mirziyoyev announced a dedicated program to further reduce bureaucracy. Its main goals are:

• To transform Uzbekistan into a “bureaucracy-free zone” by 2030;
• To sharply reduce bureaucracy in interactions between the state and citizens, state and business, and within state structures;
• To establish a convenient, transparent, and human-centered ecosystem of public services.

Planned measures include:

• Expanding the number of state services to 1,500;
• Increasing the share of electronic services to 95%;
• Moving 250 services online next year;
• Fully digitizing vehicle registration and VAT refunds;
• Completing the transition to a “paperless government”;
• Digitizing 25 million of the existing 40 million documents, with another 5 million to follow next year;
• Expanding proactive and composite services to 400, including 180 new services next year.

President Mirziyoyev emphasized: “We are moving to a system where citizens will receive services without having to apply.”

More than 300 services related to licenses, permits, utility connections, and construction will be simplified, and a single application will allow connection to four utility networks. Over 100 state services will have their processing times cut by up to 50%, and requests for more than 110 types of documents will be fully abolished.

Public service portals, the “Licenses” system, the “Single Window” customs platform, and call centers will operate using artificial intelligence.

To monitor implementation and involve the public, ministries and agencies will be evaluated via a dedicated digital platform. The best-performing institutions and employees will be rewarded, and a program office will coordinate monitoring and evaluation. Citizens and business representatives can directly submit initiatives and assess agency performance. A $3 million reward fund will provide incentives for successful proposals.

President Mirziyoyev concluded: “Eliminating bureaucracy is a priority task for the state to serve the people. Together, we must create a system where the government comes to the citizen, not the other way around.”

The forum ended with the president pressing a symbolic button to officially launch the Bureaucracy Reduction Program and reiterating that the principle of “human dignity” must underpin all reforms.