Humans has received 825 user complaints related to fraudulent withdrawals of funds, Spot writes with reference to the company’s press service.
Earlier, we reported that funds belonging to more than 2,000 users were stolen through the Humans application, totaling about 7 billion UZS.
The company stated that it does not have and cannot have information on the number of affected users or the amounts of the transactions. It also noted that all fraudulent transactions occurred outside the Humans application – directly within the technical infrastructure of the Paylov payment service.
“At the same time, the fraud affected not only Humans customers: some of the transactions were carried out using cards of users of other payment organizations. Precise information on the number of affected users and the amounts of the transactions is held exclusively by Paylov. The regulatory inspection conducted by the Central Bank took place specifically at the Paylov payment organization, and not within the Humans infrastructure, which follows directly from the regulator’s official statements,” Humans said.
On January 7, the Central Bank reported the completion of an inspection at the Paylov payment organization, which provided payment services to Humans. The regulator transferred the materials to the Tashkent Main Department of Internal Affairs for legal assessment and the adoption of appropriate measures.
From December 6, 2025, to January 8, the Humans contact center received 825 complaints from application users. All materials received, according to the company, have been transferred to law enforcement agencies for use as part of the investigation into the vulnerability in the infrastructure of the Paylov payment service.
“The negative consequences of the incident affected both Humans customers and the company itself. In particular, the functionality of P2P transfers in the Humans application was degraded. At the same time, it has been established that all fraudulent operations were carried out outside the Humans application, without the involvement of Humans users and without the entry of OTP codes, which rules out their initiation by Humans,” the company emphasized.
From December 4 to December 8, 2025, some Humans users were affected by two waves of fraudulent charges to bank cards.
