The system is being developed as part of the expansion of Toza makon, a unified billing platform for household waste collection services. It will also enable authorities to monitor whether sanitation companies follow approved routes and schedules and allow residents to assess the quality of their services.
The existing Toza makon system allows residents to pay for waste collection electronically, check charges and outstanding debts, track payments and view their personal accounts through a mobile application. The platform is integrated with the information systems of government agencies and organizations.
Under the next phase of development, online monitoring will track when garbage trucks enter the areas they serve and whether they adhere to their schedules. Residents will eventually be able to follow the vehicles through the mobile application and a Telegram bot, as well as receive alerts when a truck approaches.
The billing system is also expected to move toward more precise accounting of services provided. Instead of relying primarily on geographical service zones, it will track services by individual residential addresses and waste collection points.
Waste collection fees and complaints
Since November 2025, a mechanism has been in place to impose electricity supply restrictions in cases of outstanding household waste collection bills, under Law No. ZRU-1044.
A round-the-clock call center has been established under the relevant agency to handle residents’ inquiries. It can be reached at the short number 1205. The agency says complaints and other inquiries are handled promptly, where possible on the same day they are received.
Residents are also entitled to a recalculation of their waste collection fees for periods when the service was not provided in accordance with established procedures. This provision is stipulated in Cabinet of Ministers Resolution No. 95.
