Wi-Fi, disability support and more: Uzbekistan Railways to expand free services for train passengers

The government of Uzbekistan has approved a new resolution introducing a range of complimentary services for passengers traveling by train. The decision is part of a broader initiative to enhance the quality and accessibility of services in the railway sector.

The resolution, titled "On Approval of the List of State-Regulated and Market-Based Services in the Railway Sector," outlines three key categories:

State-regulated services: Services governed by state regulations to ensure accessibility and fairness.
Market-based services: Services provided on a commercial basis, adhering to market principles.
Complimentary services: Services offered free of charge to passengers.

Complimentary services for passengers

Under the category of free services, passengers will enjoy several amenities during their journey, including:

Complimentary tea, drinking water, and sugar during train rides.
Access to Wi-Fi in waiting areas.
Free use of wheelchairs for passengers with disabilities.
A dedicated mother-and-child room at railway stations.

The resolution aims to improve the overall travel experience for passengers, ensuring comfort and convenience while fostering customer satisfaction in the railway sector.