Red tape and bureaucracy drag down reform progress – Shavkat Mirziyoyev

The president emphasized that the primary benchmark for assessing public institutions will now be their ability to deliver measurable outcomes and resolve public grievances in a timely and fair manner.

Over the past few years, the concept that the government must serve the people – rather than the people serving the government – has become a foundational pillar of national policy. The president reiterated this commitment, noting that the traditional practice of working merely to fulfill procedural steps is no longer acceptable.

A lack of effective management directly undermines progress across all sectors, Mirziyoyev explained, highlighting that excessive red tape and bureaucratic delays continue to drag down the overall efficiency of national reforms.

The Quality Governance program was specifically introduced to counter these structural bottlenecks by providing an objective evaluation framework for state entities. The system is designed to pinpoint specific operational strengths and weaknesses across ministries while identifying and scaling successful administrative practices throughout the public sector.

Between January and April of this year, a cohort of international experts and domestic specialists conducted comprehensive performance audits of 40 republican-level government agencies and their executive personnel under the new quality governance framework.