Justice Ministry launches AI-powered Odil chatbot for government services

The Ministry of Justice has launched the AI-powered chatbot – "Odil" – on Telegram to simplify access to government services, making it easier for citizens to find relevant information quickly and efficiently.

Photo: iStock

By launching Odil, the workload of operators handling the 1148 hotline will be significantly reduced, allowing for real-time, instant responses to user inquiries.

In 2024 alone, the 1148 hotline received nearly 135,000 calls from citizens. Of these, approximately 128,000 inquiries — or 95% — were addressed by specialists providing legal guidance.

Key features of the chatbot

Provides detailed information on the procedures, requirements, and processes for accessing government services.
Helps users find necessary documents and application forms.
Guides users on where and how to submit inquiries or requests.

The chatbot's capabilities and scope will continue to expand in the future.

Why use the Odil chatbot?

Simple and convenient – No need to search through documents; all essential information is in one place.
Fast and efficient – Get instant answers and expert advice within seconds.
Continuously improving – The AI evolves based on user feedback, making it smarter and more effective over time.

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