Justice Ministry launches AI-powered Odil chatbot for government services

By launching Odil, the workload of operators handling the 1148 hotline will be significantly reduced, allowing for real-time, instant responses to user inquiries.

In 2024 alone, the 1148 hotline received nearly 135,000 calls from citizens. Of these, approximately 128,000 inquiries — or 95% — were addressed by specialists providing legal guidance.

Key features of the chatbot

• Provides detailed information on the procedures, requirements, and processes for accessing government services.
• Helps users find necessary documents and application forms.
• Guides users on where and how to submit inquiries or requests.

The chatbot's capabilities and scope will continue to expand in the future.

Why use the Odil chatbot?

• Simple and convenient – No need to search through documents; all essential information is in one place.
• Fast and efficient – Get instant answers and expert advice within seconds.
• Continuously improving – The AI evolves based on user feedback, making it smarter and more effective over time.